Return & Refund Policy
1. If the item you have recently purchased from us for some reason doesn't fit you or you have changed your mind you can choose from our choices above.
- 100% store credit via personal discount code. Just apply your personal code in the next order and the amount will be automatically been removed.
- Full amount refund. You may apply for a full refund of the money you spent on your order.
If it was Cash On Delivery method you'll receive the amount via bank transfer which takes approximately 14 working days to complete.
- Exchange with another piece. If you want to replace it with something else available, then you need to inform us in advance in order to keep your new item reserved for you.
In that case just email us at info@myacollection.com or give us a call at +30 211 1160955.
2. Pack it back to the original package you have received it with the price tag and the receipt and return it in a 10-day space from the date you received it.
For exhanges you have to send it back to us with Geniki Taxydromiki in our cost or you can contact us in order to schedule with DHL a pick-up for you.
For returns you are free to use any postal service you prefer or you can contact us in order to schedule with DHL a pick-up for you.
3. As soon as we receive it we'll proceed to the fulfilment of your request. Once it's completed we’ll send you a confirmation mail to inform you about.
Don’t forget to check your junk mail from time to time, as sometimes our emails have the tendency to land in there.
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HAVE IN MIND:
Special Sales or Clearance offers are non-refundable.
In that case products are not refundable and can only be exchanged with other products on sale or products from the currently available collection. Customer is responsible for covering any difference in prices between the two products. We suggest to consult our Size Chart so to be guided enough on the best choice for you.
DELIVERY COST
All postage costs must be covered by the customer, unless the garment is faulty.
For Greece customers the return delivery cost moves from 3.00€ to 5.00€ if you use Geniki Taxydromiki service, which we cooperate (you'll have to send the package on our own charge and then we'll deduct the fee from your returning amount).
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Note that the order's shipping charge cannot be refunded.
Our address is:
MYA COLLECTION
Antifilou 24
Ground Floor
11528
Athens
Greece
+30 211 1160955
